The conference doors open at 9am for a 9.30am start. Lunch is served between 12.55pm - 1.55pm.

Conference closes at 5.30pm.

Networking drinks and canapes for OSCAs attendees served from 5.30pm.

OSCAs ceremony 6.30pm - 8pm.

Book with confidence. If Club Central cancels the event, you will be offered an alternative date / location or a full refund.

Cancel your participation 30 days prior to the event (midnight 14th September 2023) and receive a full refund.

Cancel your participation 14 days prior to the event (midnight 30th September 2023) to receive a 50% refund.

Cancel your participation 7 days prior to the event (midnight 7th October 2023) to receive a 25% refund.

After this no refunds will be issued.

Money will not be refunded if keynote speakers are unable to join us. We have to accept that other commitments may interfere with their ability to attend the event.

The event is primarily designed for club owners / managers, however, the delivery track in particular is relevant to club teams and they are welcome to join us.

Yes. The Awards Ceremony starts at 6.30pm.

We hope most people do not find the event too expensive. The programme we have put together represents really good value. We have tried to find the right balance between providing the event the sector deserves as a price it can afford.

Trying to meet the needs of people around the country with different budgets and expectations is one of the biggest challenges when planning a conference like this. Our focus group said they liked the idea of being more centrally located. This is only our second conference, so we will keep listening and learning.

We do not have the technology in place for this to happen this year. It is something we will consider for future years.

You will be asked to name the people attending when you make your booking. This is so we can make badges. You are able to change the name of the person attending free of charge by using details on the ‘contact us’ page up to 3 days prior to the start of the event. After this, a £25 administration fee will be applied.

Once the speaker programme is published, you will be asked to register your interest in sessions. This is to allow us to allocate the right sized room to each session. This is only an expression of interest - you are welcome to attend any session provided there is space in the room.

No. Accommodation in Birmingham is expensive and costs vary depending on when rooms are booked. We like Trivago and Booking.com for cheap accommodation.

No. We will have a photographer at the event to capture the essence of the day. Thus, anyone might have their photograph taken. It will not be possible for us to guarantee that an individual will not have their photograph taken or used.