Terms and Conditions

Introduction

These terms and conditions apply to the service you are purchasing from the Club Central website.

Description of Services

The description of services is set out on the website, brochures, emails, social media, and other forms of advertisement.  Any description is for illustrative purposes only.  All services are subject to availability. 

Personal Information

We retain and use information under our privacy policy.  We may contact you by email or other electronic communication and you expressly agree to this. 

Basis of Sale

The description of the service on our website does not constitute a contractual offer to sell the services.  When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.

The order process is set out on the website.  Each step allows you to check and amend any errors before submitting the order.  It is your responsibility to check that you have used the ordering process correctly.

Payment of Fees

You must pay by submitting your credit or debit card details with your order so we can take payment immediately. 

Cancellation

If Club Central cancels the event, you will be offered an alternative date / location or a full refund.

Cancel your participation 30 days prior to the event (midnight 14th September 2023) and receive a full refund.

Cancel your participation 14 days prior to the event (midnight 30th September 2023) to receive a 50% refund.

Cancel your participation 7 days prior to the event (midnight 7th October 2023) to receive a 25% refund.

After this no refunds will be issued.

Money will not be refunded if keynote speakers are unable to join us.

Delegate Changes

You will be asked to name the people attending when you make your booking. This is so we can make badges. You are able to change the name of the person attending free of charge by using details on the ‘contact us’ page up to 3 days prior to the start of the event. After this, a £10 administration fee will be applied.

Film and Photography:  A photographer will be in attendance.  By attending the event all participants agree to having their photograph taken and the use of images for future promotional purposes. 

Refreshments:  No person shall bring their own food, liquor, or other refreshments.

Security: All conference attendees must always wear security badge.